Terms & Conditions

By purchasing a product or engaging Brandographer's services, you agree to the following:

01 — Payment

1.1 All prices are in Australian Dollars (AUD) and exclude GST. International clients are charged the AUD equivalent at the exchange rate at the time of payment.

1.2 A 50% deposit is required to begin work. Completion of your deposit payment confirms your place in the schedule and work will commence. This deposit is non-refundable under any circumstances.

1.3 The remaining 50% is due in full before final files are delivered.

02 — Process & Timeline

2.1 The approximate project timeline is specified in the product page at the time of purchase. Every project is different, and if more time is needed to get the result right, the timeline will be extended accordingly.

2.2 Your project follows three stages: (1) Discovery Chat, (2) Revision Session(s), (3) Brand Delivery. Each stage is confirmed by a scheduled call.

2.3 Next steps will be confirmed by email at the end of each session. A calendar link to schedule the following call is included following the Discovery Chat and each Revision Session.

2.4 If you need to reschedule a call, please use the link in your confirmation email. Repeated rescheduling may extend your project timeline.

2.5 If the client is unresponsive for more than 10 business days, Brandographer reserves the right to pause the project and reallocate scheduling. Reactivation is subject to availability and may affect the project timeline.

2.6 In the unlikely event that Brandographer is unable to complete the project, the client will be notified promptly and a partial refund issued proportional to work not yet completed.

03 — Revisions

3.1 All products include 1 x discovery chat (60 minutes videocall), 1 x revision session (30 minutes videocall), and 1 x brand delivery (30 minutes videocall). These are scheduled as part of the standard process.

3.2 The Brand & Type product includes an additional 1 x revision session (30 minutes videocall).

3.3 Additional revision sessions are invoiced separately: 30-minute session — $120 AUD. Once payment is received, scheduling options will be sent via email link.

3.4 Rush delivery (under 3 weeks) is subject to availability and carries a 30% surcharge on the package price.

04 — Deliverables & Files

4.1 Deliverables vary by package and are described in full on the product page at the time of purchase. By proceeding with payment, you confirm you have read and understood what is included in your selection.

4.2 All final files are delivered digitally once the remaining balance has been received.

05 — Ownership & Use

5.1 Upon receipt of full payment, you own the final design outright. Brandographer retains the right to display the work in portfolio, social media, and promotional materials.

5.2 All design work produced during the project but not selected as the final result remains the intellectual property of Brandographer.

5.3 If the client supplies any third-party content for incorporation into the design, they confirm they hold the rights to use it. Brandographer accepts no liability for any resulting intellectual property claims.

06 — Confidentiality & Scope

6.1 Brandographer will use the information you share during the design process solely for the purpose of your brand identity project. All information shared will be kept confidential.

6.2 You are responsible for ensuring that all information you provide is accurate and complete. The design outcome depends on it.

6.3 Any work or deliverables outside your purchased package will not be produced without a separate quote and completed payment.

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